In Customer Service, It’s Not the Destination – It’s the Journey
Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more…
Meet Our Boutique Hotel Owners Conference Sponsors: Powering the Future of Boutique Hospitality
The Boutique Hotel Owners Conference is more than just an event—it's a gathering of the brightest minds in boutique hospitality, and it’s made possible by the generous support of our…
AI and Humans: Partners in Transforming Hospitality Profitability through Blue Ocean Strategy and Fair Process
The hospitality industry is at a thrilling crossroads, where technology meets human creativity, pushing the boundaries of innovation and profitability. At the heart of this transformation lies Artificial Intelligence (AI),…
Sustainable technologies: How smart hotels reduce environmental impact
Given the immense climatic challenges we currently face and the growing consumer demand for more sustainable products and services, businesses in every sector are starting to take their environmental impact…
Here’s Why Your Fancy Hotel Website is Not Converting
Let's go straight to the point: integrating the booking engine into your hotel's website isn't just about keeping things pretty—it's about stripping away the BS that slows down your guests.…
CrossCountry’s Voyager fleet set for £60 million refurb – Business Traveller
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Historic Emily Morgan Hotel San Antonio to Implement Innovative In-Room Tablets by HCN
Ottawa, Ontario - The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks…
IHG’s Vignette brand debutes in Maldives
Noku Maldives, Vignette Collection — Photo by IHG IHG Hotels & Resorts announces a partnership with Roxy-Pacific Holdings Pte Ltd - a real estate and hospitality leader in Asia Pacific…
Radisson’s first Park Inn property to open in Melbourne
Radisson Hotel Group has reached another major milestone in its Asia Pacific expansion strategy with the signing of Park Inn by Radisson Melbourne Carlton, a contemporary and fully connected hotel…