Hospitality often treats wellbeing as a luxury spa experience, but Valentina Clergue of EHL argues it’s so much more.
Key insights
- Wellbeing isn’t just about pleasure (spas, massages) but also meaning, growth & social connections.
- Employee wellbeing is as critical as guest wellbeing. Happy staff = happy guests.
- Wellbeing isn’t exclusive to luxury hotels. Sleep, good food, fresh air, and social interaction matter everywhere.
- Hospitality struggles with talent retention because young professionals seek work-life balance that the industry often lacks.
Valentina hopes that by next ITB, wellbeing will be a priority for all hotels—not just a trend for the privileged few.
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